36ph Privacy Policy

This Privacy Policy explains how 36ph ("we", "us", "our") collects, uses, stores, and protects personal information provided by players ("you", "your") when you access or use the 36ph platform at 36ph.vu.

This Policy applies to all personal data collected in connection with your use of 36ph — including account registration, identity verification, deposits and withdrawals, gameplay, and customer support interactions. By registering an account or otherwise using the platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read alongside the Terms & Conditions and the Responsible Gaming guidelines, which form part of the overall agreement between you and 36ph.

We collect personal information in several ways — directly from you when you register or interact with the platform, automatically as you use the service, and through identity verification processes required for account compliance.

We do not collect sensitive personal categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless this is directly required and explicitly requested for identity verification purposes in specific circumstances.

The personal information we collect is used for the following purposes:

• Account management — creating and maintaining your registered player account, including OTP-based login verification and account security measures.
• Identity verification (KYC) — verifying your identity as required before processing withdrawals and as part of standard compliance procedures.
• Transaction processing — facilitating deposits and withdrawals in Philippine Peso through supported payment channels including Philippine online banking, bank transfers, and local e-wallets.
• Platform operation — delivering the gaming services you use, including slots, live casino, fish games, and sports betting.
• Customer support — responding to your queries, resolving account issues, and processing complaints.
• Responsible gaming — monitoring activity patterns to identify potential problem gambling indicators and applying protective measures where appropriate.
• Fraud prevention and security — detecting and preventing fraudulent activity, unauthorised access, and account abuse.
• Platform improvement — using aggregated, anonymised data to understand how the platform is used and to improve the overall player experience.

36ph does not sell, rent, or trade your personal information to third parties for their own commercial use. We may, however, share data with trusted third parties in limited circumstances directly related to the operation of the platform:

• Payment processors — Philippine banking partners and local payment service providers process transactions on our behalf. They receive only the information necessary to complete the relevant transaction.
• Identity verification providers — KYC verification may involve third-party document review services. These providers operate under data processing agreements with 36ph and may not use your data for any other purpose.
• Technology and hosting partners — infrastructure and platform service providers who host or support the 36ph platform may have access to data as part of their service delivery, subject to strict confidentiality obligations.
• Legal and regulatory requirements — where required by applicable law, court order, or lawful authority, we may disclose personal information. We will inform you of such disclosure where legally permitted to do so.

Protecting your personal data is a core operational priority at 36ph. We implement technical and organisational security measures appropriate to the nature of the information we hold. These include:

• SSL (Secure Sockets Layer) encryption across all platform pages and transactions
• OTP (One-Time Password) two-factor authentication for account login and sensitive actions
• Access controls limiting internal access to personal data on a need-to-know basis
• Secure storage of KYC documents and financial records
• Regular security review processes for platform infrastructure

While we take robust steps to protect your information, no online system can guarantee absolute security. You also play a role in keeping your account secure — by choosing a strong password, keeping your login credentials private, and updating your registered mobile number if it changes (since OTP delivery depends on it).

If you suspect that your account has been accessed without your authorisation, contact 36ph support immediately. We will investigate promptly and take appropriate action to secure the affected account.

As a registered player on 36ph, you have the following rights regarding the personal information we hold about you:

To exercise any of these rights, contact our support team through your account dashboard. We will respond to verified requests within a reasonable timeframe. Note that some requests may be limited where retention of data is required by applicable law or for the legitimate operation of your account.

36ph uses cookies and similar tracking technologies to support the operation of the platform and improve your experience. Cookies are small text files stored on your device that help us recognise returning users, maintain session states, and analyse platform usage patterns.

The cookies we use generally fall into the following categories:

• Essential cookies — required for the platform to function correctly, including maintaining your login session and securing transactions. These cannot be disabled without affecting your ability to use the platform.
• Analytics cookies — used to understand how players navigate and use the platform, helping us identify areas for improvement. Data collected is aggregated and anonymised.
• Preference cookies — remember your settings and choices within the platform to personalise your experience across sessions.

Most web browsers allow you to manage cookie settings — you can typically configure your browser to block certain cookie types or to notify you when a cookie is set. Blocking essential cookies may affect your ability to log in or use certain platform features.

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. When data is no longer required, it is securely deleted or anonymised.

In practice, this means that account information and financial transaction records are retained for the period your account is active and for a reasonable period thereafter, in accordance with any applicable statutory requirements. KYC documents are retained for as long as required by applicable compliance obligations.

If you close your 36ph account, we will retain only the information we are legally required to keep. Any data beyond that retention obligation will be deleted within a reasonable timeframe following account closure.

36ph may update this Privacy Policy from time to time. When we make material changes, we will update the effective date displayed at the top of this page and, where appropriate, notify registered players through the platform or via their registered email address.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the 36ph platform after any update is published constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how your personal data is handled by 36ph, please contact our support team through the Help or Support section within your account dashboard after logging in.

Please describe your privacy concern or request clearly in your message and include your registered account details so we can locate your record and respond appropriately. We aim to respond to all privacy-related queries in a timely manner.

For general account or platform questions, the same support channel is available 24 hours a day. You can also find answers to common questions on the FAQ page.